‘Self isolation’ has always been an attractive feature of a stay here at Y Cwt Cwtch......

Coronavirus Booking Guarantee

Book in complete confidence with our Coronavirus Booking Guarantee, with a low deposit, balance payments near the time of your holiday and flexible rebooking if required.

Coronavirus Booking Guarantee

This guarantee offer the following terms for new bookings:

  • A low deposit of 30% to secure your booking
  • Balance not due until 30 days before your holiday, in case of late changes to Coronavirus guidance
  • Complete flexibility to move bookings up to 12 months from the booked dates in the event of Coronavirus restrictions
  • Due to low deposit and late balance payment, no refunds are offered

For full terms and conditions, see below.


Coronavirus Booking Guarantee Terms

BOOKINGS MADE FROM THE 1ST January 2022

The following Terms apply to bookings made from 1st January 2022 here at Hillcroft Escapes onwards and for which the summary terms are displayed at the point of booking. Customers will need to agree to these Terms before confirming a booking. These Terms supersede any standard cancellation policies which may usually be in place. (For bookings made prior to 1st October 2020, please check the terms agreed at the point of booking, different terms may apply.)

30% Deposit

Bookings made with this Guarantee will require only a 30% deposit at the time of booking.

Balance payment 30 days before holiday

A balance payment for the full amount will be due 30 days before the holiday starts, when you can be confident that your holiday is going ahead.

Flexible Rebooking Policy

In the event of cancellation due to Coronavirus restrictions or for self-isolation, the customer has the flexibility to move their holiday to any available date up to 12 months from the booked date (the 'flexible rebooking policy') with no additional charges. The customer must notify Hillcroft Escapes by 12 noon of the day prior to the start date of the holiday (the 'rebooking deadline') if they wish to make use of the flexible rebooking policy. If the customer does not notify Hillcroft Escapes by the rebooking deadline, it will be assumed that the holiday will be going ahead and therefore the flexible rebooking policy will no longer apply. In that event, if the customer does not subsequently check in on the holiday start day, the full payment will be forfeited and no refunds will be made, in line with the clear and express terms of this Guarantee. Any deviation from these clear and express terms are entirely at our discretion, with the exception of subsequent local or national restrictions being imposed after the rebooking deadline, in which case the flexible rebooking policy would still be applied. 

The flexible rebooking policy is only available for cancellations related to genuine Coronavirus restrictions. Flexible rebooking is not available for cancellations related to weather or other reasons.

In the event that the customer uses the flexible rebooking policy and chooses a date where the same accommodation is only available at a higher price, the additional prevailing rate for the stay will be due.

Cancellations

Due to the flexible rebooking policy, the low deposit and late balance payments, no refunds are available to the customer on any funds paid (either the deposit or the balance payment). If the customer fails to pay the balance by 30 days prior to the holiday start date, the deposit may be deemed to be forfeited by the campsite and the booking cancelled. In such an event the flexible rebooking policy will no longer apply.

Insurance

We still recommend additional cancellation insurance to cover in the event of cancellations other than Coronavirus restrictions.