Hello from Hillcroft Escapes

the recent visits  from Dudley, Eunice and young Franklin

Tree planting

and best wishes for 2022

Touring by Electric Bike?

Wishing you all a safe and happy festive season and look forward to seeing you again in 2021, take care, Ian & Liz

Say hello to our new residents at Hillcroft. We have for many years kept chickens and enjoyed the fresh eggs they have provided, and as soon as we were able we wanted to have hens here at Hillcroft. Well, when our neighbours at Trehale Farm said that they had some ex-battery farm hens looking for good homes, we just had to say ‘Yes’!

Additional information relating to Covid precautions We want you to feel as safe as possible during your stay with us at Hillcroft Escapes, to that point we have put a few things in place for you; * Please follow all Government guidelines, especially those relating to visits in Wales. We will provide the latest updates prior to your arrival. * We will endeavour to conform to our ethos where possible, reducing plastic use and waste, recycling and the use of environmental friendly products. * Your accommodation will have been vacated a minimum of 24 hours before your stay, like wise it will be vacant for a minimum of 24 hours after your stay. * Self Check in, there is a key safe and we will rotate keys between stays, sterilising the key safe and key after each stay. * We will use available PPE equipment when in the accommodation. * We always take pride in ensuring cleanliness, however we will focus on all surfaces and items in your accommodation. * We provide bedding and towels, however if you wish to bring your own please let us know. * We will rotate cutlery and crockery between stays, However if you wish to bring your own please let us know. * We will put fresh hand soap and washing up liquid in reusable dispensers that can be cleansed after each stay. * We always want to welcome you by providing a few local items of welsh cakes, drinks, milk, tea and coffee, if you prefer us not to, please lets us know before your arrival.
 * Self Check out; * When you leave we ask for your help, normally these are tasks we do, after all its your break away, but in these times we are asking that you; * Put all bedding in to one pillow case. * Put towels in to another pillow case. * Put all recycling in to the main bins which we will be near to the car park entrance; * Plastics and tins into the Red Bin Bag * Cardboard into the Blue Bin Bag * Paper into the Blue box * Bottles in to the Green box * Anything else or your unsure, there is a Bin with a grey bag, just put it in there. 

Most guests often do help by using the recycling bin in the accommodation and we usually sort the recycling in to the main bins, but if you can, please do help.
 * Food waste, use the Compost Bin in the accommodation, it will have a food waste bag, please tie and put into the small Green Bin.
 * ensure you have taken everything else you brought with you, with you. * Leave the key in the door

We have had many discussions with customers, Airbnb and Cool Camping over the last few weeks about what post-lockdown camping might look like, what social distancing measures will be needed and whether generally consumers will have the confidence to book. Although we should have more details from the government imminently about a timetable to lift restrictions, we are already discussing two initiatives to help boost customer confidence. All being well you will see these initiatives in the press in order to drive late bookings for summer (assuming camping will resume then). Coronavirus Flexible Booking Guarantee Firstly, a scheme to help customers book in the confident knowledge they won't lose large sums of money, whilst providing absolute upfront clarity on refund policy. This will help avoid any admin headaches in the event of restrictions being re-imposed at short notice. Though this policy will be optional to all businesses we feel that it is a good compromise for you and us and one that we will adopt. If you opt in to this scheme, customers will be able to book with the following Guarantee Policy for 2020: A low deposit of 10%–25% to secure the booking, we think this will be 15% - 20% The balance payment will not be due until 7 days or less before the holiday (in case of late changes to Covid restrictions) No refunds, but complete flexibility to move bookings for up to 24 months and not lose any money. This will be seen as a promotional boost on coolcamping.com in order to help customers who are looking for clear, consistent policies at this time in order to book with confidence. Secondly, AirBnB are also actively driving new initiatives and it is well worth checking their website. Don't forget you can book directly with us here, either through the website or give us a call. Our regular Customers have taken advantage of moving their stays here during this lockdown period. Deposits 15% The balance payment will not be due until 7 days or less before the holiday (in case of late changes to Covid restrictions) No refunds, but complete flexibility to move bookings for up to 24 months and not lose any money.

As many of you who have been on this journey to Pembrokeshire with us know, Y Cwt Cwtch, our shepherds hut, was to perform two tasks. Firstly, we had every intention of living in it whilst we renovated Hillcroft, unfortunately we arrived in the worst winter for 10 years and couldn’t site the Shepherds Hut on the land. We could not clear the land with machinery as the ground was too soft and would cause potential damage to the environment. To that point we moved into Hillcroft and are we glad that we did. Living in a space enables you to make better decisions on the way you live in it. In essence, a freshen up and moving in was the best plan. So come the spring we started clearing the land and deciding on the best way to make use of it. The winter helped us decide on the groundworks needed to drain the land and create a useable all year round space. The temporary Stables went up and a hard standing area for vehicles and trailers were put in place. Secondly, the next step was to locate the Shepherds Hut. When we decided to open up Y Cwt Cwtch, our Shepherds Hut, it was a key intention to share this piece of Pembrokeshire with family and friends. This locating phase took a considerable amount of time and loads of discussion. We even sat out on deck chairs just to get a feel for the view points and practicalities of a certain position, but we feel it was worth the time and effort to get this right. For us it was important that Y Cwt Cwtch could be a place where you could feel a million miles away from anywhere, a place that reflected tranquillity but also where you could interact if you so wished. For us it is possible to spend days out at Y Cwt Cwtch without ever popping in to Hillcroft, it feels that natural. When we opened it up to Airbnb initially we were apprehensive, a space that suited our needs may fall short for others. We were perhaps a little to defensive, from the first guests back in June 2018 to today when I write this March 2020, so many people have loved staying at Y Cwt Cwtch. Some have taken advantage of the location primarily as a base to visit Pembrokeshire, enjoy the coast and the places to visit. Some have literally arrived, parked the car and spent everyday in and around the Shepherds Hut, enjoying the cosy hut during the storms, bathed out in the sun or sat around the fire pit under starlit skies, it has become a special place for many different reasons and more than we will ever know. Today, we see changing times, difficult times for many and for ourselves. Y Cwt Cwtch has become our main income source backed up by seasonal working for us both locally. We have listened to the advice being offered from Government, AirBnB and also Cool Camping who we work with and looked at what we can do to help during these times, and to see how we can manage too. We have a number of bookings for Y Cwt Cwtch and by all accounts our Guests want to come here, they see it as a place where they can relax, where they can enjoy the outdoors and in relative isolation. We were reminded that one of our regular guests has actually never met us! We have decided that we will remain open however we are going to manage the bookings with our own take on self isolating; We will leave at least 48 hrs between guests going forward, this will allow us to leave the hut for a good 24hrs before going in to do the change over. Those that know us will appreciate that we keep Y Cwt Cwtch to a high standard and that will not change, we will focus a little more time on handles and surfaces. We will still provide the basics, fresh laundered bedding and towels, though we will remove any toiletries and would ask that you take back what you bring with you please. If you do need anything during your stay you know you only have to ask. A number of shops, local suppliers, cafe’s, restaurants and pubs are offering take away & delivery services and to that point we are happy to facilitate where we can. We will provide regular updates for you when you arrive. AirBnB and Cool Camping offer further information and guidance on their websites which you may find useful. Take care, stay safe and we look forward to welcoming you here. Ian & Liz